A METHOD AND A COMPUTERIZED TOOL FOR SERVICE DESIGN
DS 32: Proceedings of DESIGN 2004, the 8th International Design Conference, Dubrovnik, Croatia
Year: 2004
Editor: Marjanovic D.
Author: Sakao, T.; Shimomura, Y.
Section: DESIGN RESEARCH AND TECHNOLOGY
Page(s): 497 - 502
Abstract
Although services are getting more and more focus in industries, very few researches on dealing with services from the viewpoint of design have been achieved. This paper aims at proposing a service design method and a computerized tool for service design based on the model which the authors already proposed. The proposed design method contains detailed procedures to complete a service model. The implemented tool enables designers to describe and store service models. It was shown that both of the method and the tool have a potential to help service designers, but further verification is needed through applying service examples.
Keywords: service engineering, service CAD, computerized model, design method