Performance Evaluation of Complex Product Development
Year: 2009
Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.
Author: Johnsson, Stefan; Malvius, Diana; Norell, Margareta
Series: ICED
Section: Design Methods and Tools
Page(s): 87-98
Abstract
In this paper a conceptual performance evaluation framework is proposed and discussed. The aim with the framework is to provide stakeholders involved in the product development process with a better understanding of what is important for high performance in a dynamic complex product development setting. This is achieved by categorizing the activities of product development, from a performance evaluation perspective, into: Planning, Implementation, and Sales and Delivery activities. It is argued that the three activity categories have different objectives and need to be evaluated and managed accordingly if the overall development process is to be considered successful. Moreover, each activity category can be modeled using a generic activity model to derive relevant performance criteria, needed for identifying relevant performance indicators. It is argued that this will have implications on how performance, i.e. efficiency and effectiveness, in product development is evaluated at a managerial and designer level, since the performance evaluation framework is based on the performed activities.
Keywords: complex product development, performance, measurement, system, activity model